Respecting personal information is part of respectful support.
This policy explains how Motion & Meaning Support handles information collected through the website and during enquiries and service delivery.
1. Who we are
Motion & Meaning Support is operated by Oscar Fogarty trading as Motion and Meaning Support, ABN 84 842 823 136. Contact: motionmeaning1@gmail.com or 0468 331 282.
2. What this policy covers
This policy applies to information collected through this website, enquiries, referrals, meetings and the delivery and administration of support services. More detailed consent and information-handling arrangements may also be included in service agreements and internal policies.
3. Information we may collect
- names, contact details and relationship to a participant
- general location and service preferences
- funding-management information
- participant interests, broad goals and communication preferences
- information needed to assess suitability and arrange services
- service records, notes, invoices, consent records and incident information where services begin
- website technical information such as basic logs where enabled by the hosting platform
4. Sensitive information
Disability, health and support information can be sensitive. The public website forms intentionally request only broad information. Please do not send detailed medical histories, medication lists, trauma information, behaviour records, incident reports or full NDIS plans through a public form unless a secure process has been arranged.
5. Why information is collected
- to respond to enquiries and referrals
- to assess general service suitability
- to arrange a Complimentary Meet & Connect
- to establish, deliver and review services
- to communicate with authorised people
- to issue invoices and maintain business records
- to manage safety, complaints, incidents and legal obligations
- to improve service quality
6. Sharing information
Information may be shared with the participant, authorised nominees, plan managers, support coordinators, workers, professionals or service providers where necessary, authorised and appropriate. Information may also be disclosed where required or permitted by law, including to respond to a serious safety issue.
7. Website form processing
Website forms are processed using Netlify Forms. Verified submissions may be stored in the Netlify dashboard and may also be forwarded through notifications configured by the business. Public forms are intentionally limited to broad information, and retained submissions should be reviewed and managed as part of the business’s information-handling process.
8. Security
Reasonable steps should be taken to protect information, including HTTPS, restricted access, secure passwords, device security, appropriate storage, backups and limiting information collection. No internet or email system can be guaranteed completely secure.
9. Access and correction
You may ask to access or correct personal information held about you, subject to lawful limitations. Contact the business using the details above.
10. Retention and deletion
Information should be kept only for as long as required for service, safety, insurance, taxation, employment, complaint and legal purposes. Information that is no longer needed should be securely destroyed or de-identified where appropriate.
11. Complaints
Privacy concerns can be raised through the feedback and complaints process. External complaint rights may also apply.
12. Changes
This policy may be updated as the business, law, systems or services change. The review date will be updated when changes are made.